v To achieve at least 85% on the time
delivery
v
v To maintain ZERO reportable cases on safety
(supply, maintenance, repair and overhaul)
incidents and accidents
v
v All customer complaint must be replied within
24-48 hours
v
v To measure and maintain at least level 3 of
customer satisfaction level
v
v To strive for 100% production and zero
defects
during internal handling
v Work done right the first time
v